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Talk to a human.
Pick the right inbox below — it routes straight to us. We answer support mail within 1–2 business days, copyright notices faster.
Before you write
Download failing?
Private, deleted, login-walled and DRM-protected posts can't be fetched by any tool — that's the cause 9 times out of 10. Public link + retry covers most of the rest.
Copyright & DMCA
Get The Vid respects intellectual property rights. If you believe your copyrighted content is available on our service without authorization, contact dmca@getthevid.com for immediate removal. Valid notices are reviewed promptly; repeat-infringer access is terminated.
How fast do you reply?
Support: 1–2 business days. Copyright notices: same-day triage on business days. Partnerships: within a week.